Kwik Fit hit with worrying allegations after revealing undercover investigation

 

Garage giant rip-off revealed in newspaper’s sting

 

The Daily Mail sent thoroughly checked cars to five different Kwik Fit garages- each garage charged their undercover reporters for unnecessary work, completed work to a substandard degree or in one case, charged the for work not done.

At a Kwik Fit in Nottingham, a wheel alignment found by the Mail’s expert to be unnecessary cost the reporter £49.95, while in Birmingham a £195.95 service went up in price dramatically when mechanics claimed a £151.60 bearing needed replacing or the steering wheel ‘would fall off’. They still billed her for the original service of course, and Kwik Fit later claimed suggesting the wheel would come off was “not overselling” because he used the justifying term “worst case scenario”!

Among the other problems identified with Kwik Fit’s services are an unfixed leaking oil filter- a potential risk that cause serious damage to the engine and potentially endanger lives, and a screen wash tank left with insufficient anti-freeze. In a separate Nottingham garage an undercover reporter was billed for new spark plugs- when upon later examination they were shown not to have been changed at all.

With a £25 million profit in 2016 the chain claims to be the largest network of fast-fit centres in the UK. Yet despite the evidence laid out in the Mail, Kwik Fit defended its actions, demanding more proof was needed.

A lot of drivers find themselves using large chain garages, expecting a superior service. Next time though, as yourself, why not use a local independent garage? We can’t hide behind big branding or a national network to protect shoddy work- we’re proud to be local and that means helping local people with consideration and professionalism. We’ve been a part of our local community for ten years and we’re proud of our local connections. As the top local provider of an expert, thorough MOT Service, Rotherham drivers have trusted us for over ten years to care for their cars. If you need  repairs, diagnostics, or something as simple as an MOT/ service, Rotherham-based Walker Cutting deliver, with the highest standard of customer service and professional, expert car care. Contact us today for more information on our services and competitive pricing.

 

 

 

MOT Service Rotherham Walker Cutting

 

Car repair experts Walker Cutting deliver the highest standards of diagnostics, MOTs, servicing and car repair. Rotherham-based with customers across South Yorkshire, we’re proud of our reputation as a provider of the highest standard of car repair and a top car repair provider. Read some of our reviews to learn more about how we always try and go the extra mile for our customers.

Comments for this post are closed.